Terms Of Use & Policies

Terms & Conditions

  • General

    • These Terms & Conditions apply to products purchased via offline or placed through Social Media, or on phone or chat or through our Customer Service Team which are all assets of JJODHA’S Impex, company owning and operating in Mumbai.

    • PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR AVAILING ANY SERVICES ON ANY ASSET OF JJODHAS Impex. ANY PURCHASE MADE BY YOU THROUGH THE WEBSITE OR THROUGH ANY OTHER ASSET SHALL SIGNIFY YOUR ACCEPTANCE OF THE SUPPLY TERMS AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME. IN ADDITION TO THE FOREGOING, YOU SHALL ALSO BE BOUND BY THE TERMS OF USE OF THE WEBSITE, PRIVACY POLICY, TERMS BY THE VENDOR OR ADDITIONAL TERMS OF SERVICE WHICH ARE DISPLAYED WITH THE SELECTION OF THE PRODUCT, IF ANY ("ADDITIONAL TERMS"). IF THERE IS ANY CONFLICT BETWEEN THE SUPPLY TERMS AND THE ADDITIONAL TERMS, THE ADDITIONAL TERMS SHALL TAKE PRECEDENCE IN RELATION TO THAT SALE.

    • IF YOU DO NOT AGREE WITH THE SUPPLY TERMS, PLEASE DO NOT ACCESS THE WEBSITE OR ANY OTHER ASSET FOR ANY PURCHASE OR SERVICE.

  • Business

    • The websites are a platform that facilitate the online sale and purchase of merchandise and services ("Services") offered by third party vendors and service providers ("Vendor/s"). Title to the merchandise (“Products”) will pass directly from the Vendors to you.

    • The firm JJODHA’S Impex has the right to change or discontinue any service at any time, without notice. The firm may add or modify the procedures, modes, processes or conditions of purchase at any time. The firm shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the services..

  • Product

    • The firm JJODHA’S Impex enables the sale of a variety of products. Shipping for all the products on the website shall be as per the company's policy, which may be changed by the firm from time to time.

    • In case you receive a damaged product, please get in touch with our Customer Service Team on +919820772790 (2.00pm to 5.00pm) or write to us on connectjjodhas@gmail.com Damage will be assessed and a solution will be offered. The product may be replaced or other corrective measure may be taken to address the issue

    • In case the product is out of stock, our Customer Service Team will get in touch with you and a refund request will be raised. For paid orders the refund will be processed directly into your debit/credit card or online account. The money will reflect on your card or in your bank account within 7 to 21 working days from when the refund request was raised. For Cash on Delivery (COD) payments, there will be no refund given as no payment was received by us.

  • Services

    • You should take all responsibility for your own actions in utilizing the products purchased by you; The jjodhas.com shall not be liable for any such action.

    • You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.

    • JJODHA’S Impex shall not be responsible for any deficiency in payment of consideration payable towards the products purchased on the website.

  • Pricing Information

    • The pricing information relating to the product shall be as disclosed to via website or over the phone/ WhatsApp etc. you at the time of your purchase.

    • The firm JJODHA’S Impex does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to you.

    • While the firm JJODHA’S Impex strives to provide accurate information relating to products, services including pricing information, typographical and other errors may occur. In the event that a product or service is listed with incorrect price or with incorrect information due to an error, JJODHA’S impex may, at its discretion, contact you for instructions or cancel your order and notify you of such cancellation. The JJODHA’S Impex will have the right to modify the price of the product and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If the JJODHA’S Impex cancels the order after the payment has been processed, the entire amount will be remitted to your account from which the payment was made.

  • Credit Card Details

    • You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/debit card details to the approved payment gateways for availing services on the website. You shall not use the credit/debit card that is not lawfully owned by you. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/debit card details. The jjodhas.com expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/debit card.

  • Delivery Of The Product

    • Your shipping address and pin code will be verified with the database of The JJODHA’S Impex before you proceed to pay for your purchase. If your order is not serviceable by delivery partners, vendors, or your location is not covered by us, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list. If there is any dispute regarding the shipment of the products or services for the area not covered by the JJODHA’S Impex, we will not be held responsible for the non-delivery of the product. In case you book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible.

  • Return & Refund Policy For Products

    • Please see terms relating to returns & refunds on the website

  • Shipping, Delivery And Payments

    • Please see terms relating to shipping, delivery and cancellation on the website

  • Warranties And Claims

    • Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim (a) that is contrary to the above or (b) where products have been used contrary to the conditions of usage; will be entertained.

  • Indemnifications And Limitation Of Liability

    • You agree to indemnify, defend and hold harmless JJODHA’S Impex from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by JJODHA’S Impex that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these supply terms or any additional terms applicable to the purchase of products.

    • In no event shall JJODHA’S Impex and its officers, directors, employees, partners or vendors be liable to you, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not JJODHA’S Impex has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your purchase of the products and services herein. Notwithstanding anything to contrary, JJODHA’S Impex entire liability to you under this Terms of Offer For Sale or otherwise shall be the refund of the money charged from you, under which the unlikely liability arises.

  • Governing Law

    • These Terms & Conditions and the relationship between you and JJODHA’S Impex shall be governed in accordance with the laws of India without reference to conflict of laws principles.

    • All claims, differences and disputes arising under or in connection with or in relation to the Terms & Conditions or any transactions entered into on or through the website or the relationship between you and JJODHA’S Impex shall be subject to the exclusive jurisdiction of the courts at Mumbai only and you hereby accede to and accept the jurisdiction of such courts.

  • General Terms For Offers, Promotions, Contests

    • The JJODHA’S Impex shall introduce various offers, promotions, contests from time to time. The terms and conditions for these shall be separately called out and the JJODHA’S Impex reserves right to change/ modify/ add/ delete any of terms and conditions on such contests or promotions at its discretion at any time without prior intimation.

    • While participating in such contests/ promotions, you hereby agree to release and hold the JJODHA’S Impex harmless from any claims or demand.

    • Winners to contests will be decided by the team of the JJODHA’S Impex and the JJODHA’S Impex is not obliged or required to disclose the mechanism of the same.

    • The JJODHA’S Impex reserves the right to vary any of the terms and conditions of the contest and the decision of the JJODHA’S Impex shall be valid and binding on the contestants.

    • All personal information collected, in the course of this contest shall be kept confidential. The JJODHA’S Impex shall use such information for communicating various marketing and promotional activities, subject to the contestant’s choice to receive such communications, while entering the contest.

    • The participant's profile must be public. Entries from private profiles can't be viewed and therefore will be considered invalid.

    • If @ JJODHA’S Impex or shares any participants photo that does not mean that participant is a winner. A participant will only be considered a winner once the JJODHA’S Impex explicitly declares the same.

    • Entries being featured on the JJODHA’S Impex Instagram handle and Facebook page are entirely up to the discretion of the JJODHA’S Impex and third-party agency/agencies.

    • If any entry is found to have abusive and profane language, or an attempt to attack the integrity, personality of any individual or an entity or where there is any attempt to harass any individual or entity or doing/having anything which in our view is demeaning or derogatory, such entry shall stand disqualified and or deleted from the contest and content.

    • All other terms and conditions on the website www.jjodhas.com not in conflict with these terms and conditions, shall prevail.

    • All dispute based on this contest is subject to arbitration and jurisdiction of all such dispute shall be within the Courts of Mumbai.

    • This contest is void where prohibited by law.

  • Priority Shipping

    • This is a service at an additional cost - costs vary based on the product and the pin-code where its needs to be shipped

    • This is a service offered only on selected products and pin-code which can be confirmed by calling our Customer Service team on +91 9820772790

    • In case of unlikely circumstances of a delay in the arrival of the package for reasons beyond our control, the JJODHA’S Impex will not be liable for the same

Return Policy

Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms -

  • A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation

  • If you identify quality or a manufacturing defect on the received product.

  • If the product is received in a damaged condition.

  • Breakages

    • In the case of breakage and any transit damage, please send a picture of the product & video of opening the product via WhatsApp to any of the numbers mentioned in the website and it will be taken care of immediately. -Please consider these points: We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken/ tore off for our reference purpose. Cancellation As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at connectjjodhas@gmail.com or reach us at the numbers mentioned in the website within 24 hours of ordering and we will be happy to assist you

  • Return Process

    • Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at connectjjodhas@gmail.com or at our registered office (2.00 PM – 5.00 PM) to initiate a return.

    • Please send us 2 images (one of the damaged parts and one of the entire products) of the product for us to ascertain the reason for return. You can send us the images on 9820772790 from where our Quality Assurance team will check the details in reference to its eligibility of return.

    • We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, you need to courier us at our registered office after proper communication. It usually takes about 7-10 working days for delivery at our warehouse / office. Once the merchandise is back at our warehouse/ office, our quality assurance team will check the merchandise and the refund process including least return courier charges, will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.

    • Points to remember - Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition. If required You will be asked to print some documents to be provided to the logistics company representative who comes for the pickup.

  • Refunds

    • All refunds will be processed within 2-3 days of receiving the merchandise back at our warehouse/office. The refunds can be made in form of account transfer or Google Pay. COD orders if any will be refunded via NEFT transfer (Please provide your account details for the same) Please allow 2-3 days for the amount to reflect in your statements.

Privacy Policy

  • What personal information do we collect from the people that visit our blog, website or app?

    • When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

  • When do we collect information?

    • We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.

  • How do we use your information?

    • We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

    • To administer a contest, promotion, survey or other site feature.

    • To quickly process your transactions.

    • To follow up with them after correspondence (live chat, email or phone inquiries)

  • How do we protect your information?

    • We do not use vulnerability scanning and/or scanning to PCI standards.

    • We only provide articles and information. We never ask for credit card numbers.

    • We use regular Malware Scanning.

    • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

    • We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

    • All transactions are processed through a gateway provider and are not stored or processed on our servers.

  • Do we use 'cookies'?

    • We do not use cookies for tracking purposes

    • You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

    • If you turn cookies off, some features will be disabled. that make your site experience more efficient and may not function properly.

    • However, you will still be able to place orders.

  • Third-party disclosure

    • We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

  • Third-party links

    • We do not include or offer third-party products or services on our website.

  • Contacting Us

    • If there are any questions regarding this privacy policy, you may contact us using the information below.

    • Email: connectjjodhas@gmail.com

Shipping Policy

We ship all our packages through major logistics companies. Delivery charges include packaging charges and borne by the customer; we are not responsible for delay for the internal reason of logistic companies.

  • Deliveries

    • All Mumbai/Thane/New Mumbai Regions orders are dispatched and delivered within 5 days of order confirmation by our collaborative logistics partners.

    • All orders for the Rest of India are handled by our logistics partners. Tracking details and Partner details for your orders are sent to you via mail or via WhatsApp upon dispatch of your order. Only after dispatch of your order, the order status page for your account will reflect any change. You can even visit the partner websites to manually check the status of your orders by putting in the consignment number sent to you via mail or WhatsApp.

    • Our logistics partners will attempt to deliver and communicate with you on number provided by you to us, before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will ensure a faster and better delivery. In case your package is being returned to us, let us know at connectjjodhas@gmail.com or at +919820772790 to resend it as soon as we receive it.

  • Payments

    • Cash on Delivery (COD) is accepted for only certain eligible pin codes. We accept all major debit & credit cards and also provide Net Banking options across major banks. Razorpay facility is also available wherein you will be directed to the Razorpay page, wherein you can choose to opt for debit or credit cards